ONLINE PURCHASES – RETURNS & REFUNDS

This policy applies exclusively to purchases completed through our official website, duongjewelry.com.

Purchases made at our physical boutiques in Hanoi, Ho Chi Minh City, and Milan are subject to separate in-store policies, which may vary by country.

Your statutory consumer rights remain unaffected.

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We strongly believe you will be satisfied with your Duong Jewelry purchase.

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​However, if for any reason you are not, you have 15 days from the date of delivery to request an exchange or return.
Please ensure that items are returned new, unused, and in their original condition.

We are unable to process returns or exchanges if the item is:

• Used

• Broken

• Incomplete

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​❌ Non - Returnable / Non - Exchangeable Items

​Due to the nature of certain products, we cannot accept returns or exchanges for the following (unless they arrive damaged or defective):

• Custom or personalized pieces (e.g. resized rings or made-to-order designs)
• Items purchased on sale — all sale purchases are final

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